Effective Date: 28th May 2025

Welcome to Geeksplan365. This Privacy Policy explains how Geeksplan365 (“Company,” “We,” “Us,” or “Our”) collects, uses, discloses, and protects your personal information when you access or use our website, book our services, or interact with us. Your privacy is paramount to us, and we are committed to protecting your personal data in accordance with applicable data protection laws.

By using our services or accessing our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• 1.1. Personal Information You Provide Directly:

  • Contact Information: Name, email address, phone number, physical address (for on-site services or device return).
  • Device Information: Device type, model, serial number, operating system, and a description of the issue you are experiencing.
  • Payment Information: Billing address and payment details when you make a purchase. (Note: We do not store full credit card numbers; these are processed securely by third-party payment processors).
  • Communication Content: Information you provide when you communicate with us via email, phone, chat, or social media, including inquiries, feedback, and support requests.

• 1.2. Information Collected Automatically:

  • Website Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other statistics related to your interaction with our website. This is typically collected through cookies and similar tracking technologies.
  • Device Diagnostics Data: When you submit a device for repair, we may collect diagnostic data about the device’s hardware and software to understand the issue and perform the repair. This does not typically include your personal files or data unless explicitly required for a data recovery service or with your express consent.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• 2.1. To Provide and Manage Services:

  • Processing your service requests and bookings.
  • Performing diagnostics and repairs on your devices.
  • Communicating with you regarding your service status, estimates, and completion.
  • Sending invoices, receipts, and service-related notifications.
  • Arranging for device pick-up or delivery.

• 2.2. For Customer Support:

  • Responding to your inquiries, questions, and support requests.
  • Resolving issues and addressing concerns.

• 2.3. For Marketing and Communications (with your consent where required):

  • Sending promotional offers, newsletters, and updates about our services.
  • Informing you about new services, products, or special promotions.
  • Conducting surveys to improve our services.
  • You can opt-out of marketing communications at any time.

• 2.4. For Internal Operations and Improvement:

  • Analyzing website usage to improve our website’s functionality and user experience.
  • Monitoring and improving the quality of our services.
  • Preventing fraud and ensuring the security of our systems.
  • For internal record-keeping and administrative purposes.

• 2.5. For Legal and Compliance Purposes:

  • Complying with legal obligations, such as tax and accounting requirements.
  • Enforcing our Terms and Conditions.
  • Protecting our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

3. Data Security

We implement robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Physical Security: Secure storage of devices and physical documents.
• Access Controls: Limiting access to personal data to authorized personnel only.
• Data Minimization: Collecting only the data necessary for the stated purposes.
• Secure Communications: Using encryption for data transmission where appropriate (e.g., SSL/TLS on our website).
• Employee Training: Training our staff on data protection and privacy best practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Service-related data will be retained for a period necessary to cover warranty periods and potential follow-up service.
• Financial transaction data will be retained as required by tax and accounting laws.
• Marketing consent will be retained until you withdraw your consent or opt-out.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• 5.1. With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, providing our services, or processing payments (e.g., payment gateways, shipping companies, IT support). These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• 5.2. For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• 5.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• 5.4. With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

6. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure ( “Right to be Forgotten”): You have the right to request the deletion of your personal information under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: You have the right to object to the processing of your personal information under certain conditions, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.

7. Data on Your Device

• Backup Recommendation: We strongly recommend that you back up all data on your device before submitting it for service. Geeksplan365 is not responsible for any data loss that may occur during the repair process, especially on devices with existing damage or pre-existing conditions.
• Data Access During Repair: Unless explicitly requested for data recovery services or absolutely necessary for diagnostics and repair (e.g., checking operating system functionality), we do not access, copy, or browse your personal files or data. Our technicians are trained to respect your privacy.
• Data Recovery: If you engage us for data recovery services, you explicitly consent to our technicians accessing your device’s data to perform the requested service. All data recovered will be handled with the utmost confidentiality.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Effective Date” at the top of this policy will indicate when it was last revised. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our services after any changes signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data rights, please contact us at:

Geeksplan365

Phone Number: +1 (844) 391-1211
Address: University Drive Suite 201E, Coral Springs, Florida 33071
Email: info@geeksplan365.store